Effective Date: 12 May 2026
This Shipping Policy explains how orders are processed and delivered by Prime Focus Shipping.
1. Order Processing
- Orders are typically processed within 1–3 business days
- Orders are processed Monday through Saturday
- Orders are not processed on public holidays
2. Shipping Time
Estimated delivery times:
- Standard Shipping: 5–10 business days
Delivery times may vary depending on:
- Customer location
- Shipping carrier
- Seasonal demand
- Weather or logistical delays
3. Shipping Charges
Shipping fees are calculated during checkout based on:
- Delivery location
- Product weight and size
- Shipping method selected
4. Order Tracking
Once shipped, customers will receive:
- Shipping confirmation email
- Tracking number (when available)
5. Delivery Delays
We are not responsible for delays caused by:
- Courier service interruptions
- Weather conditions
- Customs clearance
- Incorrect customer address information
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
We are not liable for:
- Lost shipments caused by incorrect addresses
- Failed deliveries due to customer errors
7. Lost or Damaged Packages
If your package arrives damaged or appears lost:
- Contact us within 48 hours
- Provide photos if applicable
We will work with the shipping carrier to investigate the issue.
8. International Shipping
International shipping availability may vary depending on destination restrictions and carrier availability.
Additional duties or import taxes may apply based on local regulations.