Effective Date: 12 May 2026
At Prime Focus Shipping, we aim to provide quality packaging and shipping products. If you are not satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
Products may be eligible for return if:
- The return request is submitted within 7 days of delivery
- The product is unused and in original condition
- The product is returned in original packaging
2. Non-Returnable Items
The following items are not eligible for return:
- Used products
- Opened packaging supplies
- Customized or personalized packaging products
- Clearance or final-sale items
3. Return Request Process
To request a return:
- Contact us at info@primefocusshipping.org
- Include your order number and reason for return
- Provide photos if the product is damaged or incorrect
Once approved, return instructions will be provided.
4. Refund Process
After receiving and inspecting the returned item:
- Approved refunds are processed within 5–10 business days
- Refunds are issued to the original payment method
5. Shipping Costs
- Original shipping fees are non-refundable
- Customers are responsible for return shipping costs unless the item was incorrect or damaged
6. Damaged or Incorrect Products
If you receive:
- A damaged item
- An incorrect product
Please contact us within 48 hours of delivery with supporting photos.
We may offer:
- Replacement product
- Store credit
- Full or partial refund depending on the issue
7. Cancellation Policy
Orders may be cancelled within 12 hours of placement.
Once an order has been processed or shipped, cancellation may not be possible.
8. Refund Exceptions
Refunds may be denied if:
- Returned products show signs of use
- Items are missing parts or packaging
- Return conditions are not met